Jackpot City Casino is a premier online gaming destination offering a huge selection of online games and promotions for players in New Zealand and beyond. Established in 1998, the site focuses on high‑quality gaming experiences across desktop and mobile, with generous welcome bonuses and ongoing promotions. Players can enjoy more than 500 pokies, plus a range of table games, progressive jackpots and live dealer tables powered by trusted software providers. For full details on game availability and promotions, visit the official Jackpot City website.
Table of Contents
| Item | Details |
|---|---|
| Brand | Jackpot City Casino |
| Operator / Group | Bayton Ltd (sister to Ruby Fortune, Spin, Royal Vegas) |
| Launch year | 1998 |
| Core licences | Malta Gaming Authority (MGA) |
| Independent testing | eCOGRA certified |
| Accepts NZ players & NZD | Yes |
| Approx. game count | 600–800+ |
| Live-dealer provider | Evolution |
| Mobile | Browser + dedicated app (iOS/Android APK) |
| Support | 24/7 live chat + email |
Banking at a Glance (NZ)
| Topic | What NZ players can expect |
|---|---|
| Deposits | Visa, Mastercard, Skrill, Neteller, Paysafecard, bank transfer |
| Currency | NZD supported |
| Typical minimums | $10 |
| Withdrawals | Internal review within 24 hours; e-wallets fastest |
| KYC | Verification (ID, proof of address, payment method) required |
| Fees | Casino doesn’t charge; provider fees may apply |
Introduction
Few online casinos have the legacy of Jackpot City Casino, which launched back in 1998. For Kiwi players, it remains one of the most recognisable names in online gaming, with a blend of pokies, jackpots, and live casino action that appeals to both casual and experienced players.
As part of the Bayton Ltd group, Jackpot City shares licensing, security, and operational standards with other trusted brands like Royal Vegas, Spin Casino, and Ruby Fortune. This means it’s backed by decades of operational know-how and strict regulatory compliance.
One key note: Jackpot City does not accept US players. Americans looking for online casino games will need to use state-regulated alternatives.
Safety, Licensing & Fairness
Jackpot City is licensed by the Malta Gaming Authority (MGA) and carries an eCOGRA certification. This combination ensures:
- Regular audits of payout percentages
- RNG testing for fairness
- Strong player fund protections
- Independent dispute resolution
For New Zealand players, these factors make Jackpot City a reliable and trustworthy choice compared with unregulated offshore casinos.
Game Library
Pokies (Slots):
The casino offers 600+ slot titles, powered primarily by Microgaming/Games Global. Expect progressive jackpots such as Mega Moolah, alongside Kiwi favourites like Immortal Romance and Thunderstruck II.
Table Games:
Classic games like blackjack, roulette, baccarat, and craps are all present. RNG versions allow flexible betting stakes, while the live casino adds atmosphere and realism.
Live Dealer:
Jackpot City partners with Evolution, the industry leader in live gaming. Players can enjoy live blackjack, roulette, baccarat, poker, and game shows like Crazy Time.
Other Games:
Video poker, keno, and instant-win games like scratchcards round out the catalogue.
Bonuses & Loyalty
Jackpot City is well-known for its multi-stage welcome package, which is typically spread across a player’s first four deposits. The total value often reaches several hundred NZD, though the exact figures vary depending on the current promotional cycle.
Because bonus amounts can change, it’s better to communicate the evergreen structure:
- New players receive a welcome package distributed over multiple deposits
- Wagering requirements apply
(Pokies usually contribute 100%, while table games contribute less) - Bonuses are time-limited and must be used within the specified validity window
This approach helps set the right expectations while keeping the information accurate over time.
Ongoing Promotions
After the welcome bonus, players can continue to benefit from regular promotions, which may include:
- Weekly Free Spins or Reload Bonuses
Ideal for players who deposit consistently or enjoy returning for session-based play. - Slot Tournaments
Compete against other players on featured pokies to climb the leaderboard and win bonus credits or free spins. - Seasonal & Event-Based Prize Drops
These can include giveaways, point boosters, or cash draws tied to holidays and game launches.
These promotions help keep gameplay fresh and rewarding for returning players.
Loyalty & Rewards System
Jackpot City also operates a built-in loyalty program that rewards gameplay automatically.
Players earn loyalty points every time they place a wager:
- Points can be redeemed for casino credits
- Accumulating enough points upgrades your loyalty tier
- Higher-tier players benefit from:
- Faster withdrawal processing
- Exclusive promotions
- Personalised offers
- Occasional VIP-only events
This system rewards regular play and can provide ongoing value, especially for those who stick to a favourite game or routine.
Banking for Kiwis
Jackpot City supports a range of secure and convenient payment options that are commonly used in New Zealand, making it straightforward to deposit and withdraw in NZD. Whether you prefer bank cards, e-wallets, or prepaid solutions, the process is smooth and user-friendly.
Deposit Methods
Players can add funds using:
- Visa & Mastercard
Reliable and widely accepted for quick deposits. - E-wallets such as Skrill and Neteller
Popular with Kiwi players who prefer fast processing and not sharing card details directly with the casino. - Paysafecard (Prepaid Vouchers)
Ideal for those who want to control spending while depositing securely without linking a bank account. - Direct Bank Transfer
Suitable for larger deposits, though it may take slightly longer to reflect than e-wallets or cards.
Deposits are usually processed instantly, allowing play to begin right away.
Withdrawal Process
Jackpot City aims to make withdrawals simple, but timeframes vary by method:
- Internal processing: Typically within 24 hours.
- E-wallet payouts: Once approved, withdrawals are often same day, making this the fastest option.
- Cards / Bank Transfers: Usually 2–5 business days, depending on your bank’s clearance times.
Using the same method for both deposit and withdrawal often speeds things up.
KYC Verification
Before making your first withdrawal, Jackpot City is required (under licensing regulations) to confirm your identity. This is known as KYC (Know Your Customer) verification.
You will need to upload:
- Government-issued ID (e.g., driver’s licence or passport)
- Proof of address (e.g., recent utility bill or bank statement)
- Proof of the payment method used (e.g., screenshot of e-wallet, or photo of bank card showing only the first and last 4 digits)
This process is standard across reputable online casinos, and it helps protect your account from fraud.
✅ Pro Tip for Faster Withdrawals
Complete your KYC verification during signup rather than waiting until you cash out.
This allows your first withdrawal to be processed without delays — especially important if you choose card or bank transfer.
Mobile Experience
Jackpot City has clearly prioritised mobile gaming, making it one of the most seamless on-the-go casino experiences available to Kiwi players. The entire casino lobby—including slots, table games, live dealer rooms, banking tools, and account management—can be accessed directly through a mobile browser. For players who prefer a more app-like interface, there is also a dedicated mobile app available for both iOS and Android (including APK download for devices where Google Play access is limited).
Mobile Highlights
- Fully optimised for smartphones and tablets
Pages, menus, and game layouts auto-adjust to your screen for comfortable one-handed play. - 500+ mobile-ready games
Including popular pokies, progressive jackpots, blackjack, roulette, and high-production live dealer rooms. - Live dealer games stream in HD
Smooth, low-latency video quality ensures a real casino feel, without lag or choppy performance. - Full deposit & withdrawal functionality
Kiwis can fund their account, claim bonuses, and cash out entirely from mobile. No desktop required.
Browser vs App — Which Is Better?
| Experience | Browser Version | Mobile App |
|---|---|---|
| Speed | Quick, no download needed | Fastest performance & load times |
| Storage | No space required | Requires device storage |
| Updates | Always up to date automatically | Occasional app updates |
| Interface | Nearly identical to desktop | More streamlined, touch-friendly layout |
Both experiences are smooth, stable, and user-friendly, but players who game frequently may appreciate the extra responsiveness of the dedicated app.
CCustomer Support
Jackpot City provides round-the-clock customer support, ensuring players can get help whenever they need it. Support is designed to be accessible, friendly, and knowledgeable—particularly when it comes to New Zealand banking methods and local promotions.
Support Channels Available
- Live Chat (24/7 — Fastest Response)
The live chat function connects you to an agent in seconds. It’s the most efficient way to resolve issues such as payment queries, bonus clarification, or account access. - Email Support
For more detailed enquiries or document verification, players can contact the support team via email. Responses are typically delivered within a few hours, depending on the complexity of the request. - Comprehensive FAQ Library
The help centre covers common topics such as:- How to make deposits and withdrawals
- Bonus terms and wagering requirements
- Mobile and app usage
- Account management and verification
This is useful for quick answers without needing to contact support directly.
Support Quality & NZ Relevance
Response times are consistently fast, with live chat being the most immediate. Support staff are generally:
- Professional and friendly
- Well-trained on NZ payment methods (including POLi, Skrill, and bank transfer timing)
- Familiar with regional promotional offers and bonus conditions.
Whether you’re troubleshooting a withdrawal, finding a specific game, or confirming wagering requirements, the support team provides clear, knowledgeable assistance at any time of day or night.
Pros & Cons
Pros
- Operating since 1998 — one of the oldest online casinos
- Licensed by MGA and eCOGRA certified
- NZD supported for deposits and withdrawals
- 600+ pokies plus Evolution live dealer
- Loyalty rewards program
Cons
- Not available in the US
- Withdrawal times slower on cards/bank transfers
- Promotions often focused on slots
Getting Started (Step-by-Step for NZ Players)
- Register at Jackpot City Casino.
- Verify your account (ID, address, payment method).
- Deposit in NZD via card, e-wallet, or bank transfer.
- Claim your welcome package (check bonus terms).
- Explore pokies, jackpots, or live dealer games.
- Set responsible gambling limits in your profile.
- Withdraw winnings using the same method where possible.
Responsible Gambling at Jackpot City
Jackpot City places a strong emphasis on responsible play and encourages players to treat gambling as a form of entertainment rather than a source of income. To support safe gaming habits, the casino provides a range of built-in tools that help players stay in control of their time and spending.
Player Control Tools Available
- Deposit Limits
Set daily, weekly, or monthly limits on how much you can add to your account. Limits can be lowered at any time, and increases are subject to a cooling-off period. - Reality Checks
Pop-up reminders will alert you to how long you’ve been playing, helping prevent long, unplanned sessions. - Self-Exclusion & Time-Out Options
Players can temporarily pause play or request full exclusion for longer periods. During this time, account access is restricted to protect player wellbeing.
These measures are designed to help players maintain balance and to prevent gambling from negatively impacting daily life.
Support & Helpline Resources
If you feel that gambling is no longer enjoyable or is starting to cause stress, support is available:
For New Zealand Players
Gambling Helpline Aotearoa
📞 0800 654 655
A confidential, 24/7 service offering advice, counselling, and support.
For US Readers
National Problem Gambling Helpline
📞 1-800-GAMBLER
Provides immediate help, information, and referral to local services.
Jackpot City encourages all players to set personal limits, play mindfully, and reach out for support if gambling stops being fun.
FAQs
Is Jackpot City Casino safe for NZ players?
Yes. Jackpot City is MGA licensed and eCOGRA certified.
Does Jackpot City accept NZD?
Yes. Players can deposit and withdraw directly in New Zealand dollars.
Can US players access Jackpot City?
No. Jackpot City does not accept players from the USA.
How many games does Jackpot City have?
Between 600–800 titles, including slots, table games, and live dealer.
How fast are withdrawals at Jackpot City?
Withdrawals are usually reviewed within 24 hours. E-wallets are fastest; cards and banks take longer.
How to contact Jackpot City Casino
You can contact Jackpot City Casino through 24/7 live chat on the official website, or by email at [email protected]. There is no public phone support line.
How to block Jackpot City Casino?
Ask customer support for self-exclusion, which will block access to your account for a set period or permanently. You can also use third-party blocking tools like Gamban or BetBlocker.
How to delete Jackpot City Casino account?
Contact live chat or email support and request permanent account closure. You may be asked to confirm your identity.
What is Jackpot City Casino
Jackpot City is an online casino launched in 1998, offering slots, table games, and live dealer games. It operates under a Malta Gaming Authority license.
Where is Jackpot City Casino located?
Jackpot City Casino is based in Malta. It does not operate physical casino buildings.
Who owns Jackpot City Casino?
Jackpot City is operated by Baytree Interactive / Digimedia Group under the Palace Group brand portfolio.
Jackpot City Casino app for Android
The Android app can be downloaded directly from the official Jackpot City Casino website. It is typically not available in the Google Play Store.
Jackpot City Casino — is it legit?
Yes. Jackpot City is a licensed and regulated online casino. However, availability and legality depend on regional gambling laws.
Is Spin Casino and Jackpot City the same?
No. They are separate brands but share the same parent group and similar software providers.
Jackpot City Casino how to withdraw money
Go to the Cashier / Banking section, choose a withdrawal method, enter the amount, and confirm. You may need to complete identity verification before your first withdrawal.
What is the minimum deposit at Jackpot City Casino?
Most payment methods at Jackpot City Casino require a minimum deposit of NZ$10 (or equivalent in other currencies).
Does Jackpot City Casino offer live chat support?
Yes. Jackpot City Casino provides 24/7 live chat support and email assistance, ensuring you can get help at any time.
